Returns & Exchanges

At Ten Thousand Villages, we want you to be completely satisfied with your handcrafted purchase; if you are not, you may return your items within 30 days for a full refund or exchange. Your support helps sustain artisans worldwide, and we are committed to ensuring your experience with our fair trade home goods is exceptional.

Return Process

• 1.
  Initiate Your Return

  Locate your order number and email address to start the process through our online portal or visit any of our boutique locations.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring fragile home decor and textiles are secured to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Receive Your Refund

  Once our team receives and inspects the handcrafted items, we will issue a refund to your original payment method within 7-10 business days.